Refund & Cancellation Policy

Last updated: 31 August 2026

We keep this simple, because our pricing page promises "cancel anytime, no questions" — and we mean it. Growvya is operated from India; for anything on this page, write to support@growvya.co.in.

1. Try before you pay

Every account starts with a free trial — you can import contacts, create campaigns, and see real results before entering any payment details. We'd rather you pay only once you know Growvya works for you.

2. Cancelling a subscription

• You can cancel your subscription at any time from the Plan & Usage page in the app, or by emailing support@growvya.co.in.
• Cancellation stops all future charges. Your plan stays active until the end of the billing period you've already paid for, and you keep full access until then.
• We don't do lock-ins, cancellation fees, or "retention calls".

3. Refunds on subscriptions

• First payment, 7-day guarantee: if Growvya isn't right for you, tell us within 7 days of your first subscription payment and we'll refund it in full — no questions asked.
• After the first 7 days, and for renewal payments, fees are non-refundable for the period already started; cancelling prevents all future charges instead.
• If we materially fail to provide the Service (a fault on our side, not a third-party outage at Meta or an email/DNS issue outside our control), contact us and we'll refund or credit the affected period fairly.
• Charged in error, or charged twice? We refund erroneous charges in full, always.

4. WhatsApp credit top-ups

• Top-up credits are prepaid and consumed as messages are sent. Unused credits are refundable within 7 days of purchase if you haven't used any of that top-up; after that, unused credits remain available on your account for future sends.
• Credits already consumed by delivered or attempted sends are non-refundable, because the underlying Meta/carrier charges have been incurred.
• If a technical fault on Growvya's side consumes credits without messages being handed to the carrier, we re-credit them.

5. How refunds are paid

Approved refunds are processed through Razorpay to your original payment method, normally within 5–7 business days of approval (bank timelines may add a few days). GST on refunded amounts is adjusted per applicable rules, and a credit note is issued against the original GST invoice.

6. How to ask

Email support@growvya.co.in from your registered email with the payment reference (from your invoice or Razorpay receipt). We respond to refund requests within 2 business days.